To assume full responsibility for operational, financial, facilities and developmental requirements of the branch, with a growth mindset
To prepare the annual budgets in collaboration with Finance and Commercial teams, and to held accountable for delivering through P&L and Commercial Management and activity
To deal with all aspects of International and Domestic freight movements (Import, Export by Sea, Air, Courier and/or Land) and 3PL provision of VAS
To identify trends within the business, and actively develop solutions for maintaining positive momentum or correcting negative patterns
To continually review and streamline working processes to enable best practice with lowest resource/financial impact
To work in conjunction with sales in development and retention of all accounts
To ensure profitability of accounts is maximised and loss making accounts are challenged and addressed
To work with finance department both on payables and receivables to resolve issues
To be involved in implementation of new business to ensure correct processes are in place prior to movement of goods to maintain service credibility
To conduct face to face meetings with all staff for appraisal process and hold ongoing discussions with open issues
To act as a conduit between customers and suppliers to ensure all needs are met within the specified delivery time
To assist on operations in peak times so a requirement to have hands-on working knowledge of multi-modal processes
To ensure staff the branch operates in line with Operational Controls framework for Finance related functions
To ensure all customer issues are resolved in a timely and professional manner
To negotiate contract rates in accordance with business needs to ensure that economies of scale are met and best prices achieved for the Company and/or Client
To perform any other duties not defined in the job description as reasonably requested / expected by the Company
Customer Service
To be customer facing and identify new business opportunities within existing sales portfolio of services
To ensure all staff who deal with customers are consistently delivering excellent customer service, and go the extra mile whenever required
To ensure “Best in Class” customer service is delivered at all times
Job role essentials
Technical
Minimum of 10 years’ experience in a Multi-Modal position, with a proven track record in Branch and Financial Management
Hands-on current experience in air import/export and sea import/export
Educated to GCSE standard (minimum of 5)
Ability and confidence to deal with difficult customers if the need arises
Ability to consistently meet deadlines in a timely manner
Business
IT literate (ability to utilise MS Office tools such as Word, Excel, etc)
Commercial awareness is essential in this role from Key Account involvement to new business sales
Knowledge of Cargowise CW1 Operating System would be an advantage
Effective Time and Man Management skills
Effective organisational skills with significant focus on attention to detail
Ability to effectively communicate at all levels both internally and with clients
Personal Attributes
Solid communication skills, demonstrable customer experience, financially and customer service driven, positive outlook and self-motivated, ability to motivate all staff at all levels, leader in business
Level of Authority
Middle Management
Management Responsibility
Complete automony within Corporate Guidelines in day to day running of operation, with all aspects of Operational, Health & Safety Financial, Facilities and Developmental Management
This may require travel to other branches and overnight stays out of area during the year.
