C.H. Robinson

ASSOCIATE OPERATIONS COORDINATOR – Phoenix – USA

Job Overview

You don’t miss a beat. From juggling customers’ day-to-day needs to your laser-sharp focus on data integrity, you know how to execute the constantly-evolving transportation needs of our customers – and we want you on our team!

No two days are the same for an Associate Operations Coordinator, where you’ll use your jack-of-all-trades versatility to leverage our proven processes and industry-leading technology platform to skyrocket your clients’ business. Your personable service and love for collaboration empower you to reach for success and reach your life goals. Grow your best self here, with us.

Our main priority continues to be the health and safety of our employees. Due to the COVID-19 pandemic, this position will be remote until further notice. We will continue monitoring the circumstances and when we feel comfortable, this position will return to the office in the Phoenix, AZ location where you will have an opportunity to collaborate face-to-face with a talented and diverse group of peers.

So What Can We Do For You?

When you achieve, we succeed. Our commitment to equipping you for success begins on day one with our dynamic and comprehensive onboarding program. This interactive training immerses you in everything C.H. Robinson: how our 100+ year legacy means we’ll always be here for you and our customers, all the ways to utilize our leading-edge supply chain technologies, and why your unique background makes our organization stronger. Your training is an engaging mix of activities, self-guided learning, and personalized coaching and mentoring. You’ll come out of the experience motivated to connect the world as a confident, valuable member of our team.

On Your Next Adventure, You’ll

  • Manage shipment lifecycles by creating and activating shipments, building and assigning loads, scheduling, tracking and tracing orders, and documenting events and invoices
  • Master and leverage C.H. Robinson’s global technology platform, Navisphere, to validate and ensure the accuracy of load data
  • Foster meaningful connections with customers via phone and computer interaction 7-8 hours per day
  • Provide open, timely communication to ensure that customers know they’re your priority every step of the way
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests

You’re a Great Fit If You Have

  • High school degree or GED equivalent
  • Previous customer service experience
  • Ability to work evenings and/or weekends (select roles only)

Even Better If You

  • Thrive in a diverse and inclusive work environment
  • Have basic proficiency in Microsoft Office Suite of programs
  • Present professional communication, prioritization, and time management skills
  • Hold prior work experience that required attention to detail and accuracy
  • Earned a bachelor’s degree or continued education
  • Can multitask while focusing on quality, efficiency, and customer service
  • Enjoy working in a fast-paced environment that values teamwork and camaraderie
  • Are tech-savvy or learn new software quickly

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Here, you have the flexibility to create a career that works with your life.

We provide the top-tier benefits that matter to you most, including: paid holidays and paid time off (PTO), paid time off to volunteer in your community, paid parental leave, medical, dental, vision, life and disability insurance, prescription drug coverage, 401K with 6% company matching, employee stock purchase plan, as well as a broad range of career development, networking, and team-building opportunities.

We value an environment where you can grow by challenging yourself, and are supported with the potential for internal promotion – to Operations Coordinator then Lead Operations Coordinator – so you can discover new interests, develop your strengths, and reach your life goals. So what are you waiting for? Click that apply button. 

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

Why Do You Belong at C.H. Robinson?

Standing out among the world’s largest logistics platforms, C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. For 100+ years, our global suite of services has innovated trade to seamlessly deliver the products and goods that drive the world’s economy. With 19 million shipments annually for 105,000 customers, our people and technology literally move the world.

As a FORTUNE 200 company, FORTUNE has also named C.H. Robinson one of the World’s Most Admired Companies 2021. Headquartered in Eden Prairie, Minnesota, we are proud to be recognized as one of LinkedIn’s Top Companies in Minneapolis-St. Paul 2021. And we’re not stopping there… Join us as we collaborate, innovate, and work as one global team to make life better and more sustainable for our customers, communities, and world.

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C.H. Robinson

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