C.H. Robinson

Associate Operations Coordinator – Madison – USA

Job Overview

Duties & responsibilities

The duties and responsibilities of this position consists of, but are not limited to, the following
  • With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs): providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
  • Monitor task boards and assigned email accounts to respond to customer and carrier requests
  • Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
  • Follow through on customer or carrier requests to ensure satisfaction.  Escalate questions or requests when necessary
  • Validate and ensure the accuracy of load data in systems according to CHR and customer standards
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements


  • High school diploma or GED
  • Previous customer service experience
  • Ability to work evenings and/or weekends (select roles only)
  • Bachelor’s degree from an accredited college or university
  • Basic Proficiency in Microsoft Office Suite of programs
  • Previous customer service experience in a call center or similar environment
  • Demonstrated communication, prioritization, and time management skills
  • Prior work experience that required attention to detail and accuracy
  • Values a diverse and inclusive work environment


Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

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C.H. Robinson

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