DHL Global Forwarding (USA)

Area Operations Manager – Ontario – USA

Job Overview

Key Responsibilities

  • Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services
  • Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations
  • Ensures safe, efficient and timely handling and transportation of all customer materials. Develops operations plans and budgets based on goals and objectives
  • Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets
  • May manage, coach, and train sales representatives in smaller locations
  • May ensure compliance with import/export regulations, duties, and tariffs in some markets
  • Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff
  • Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes

Skills & Qualifications

  • Typically requires BS/BA and a minimum of 8 years experience in related field, including a minimum of 5 years of supervisory or management experience, military leadership MOS experience
  • Professional certification required in some areas
  • Has extensive depth of expertise and knowledge in specialized functions or business areas
  • A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered
  • Develops advanced concepts, techniques, and standards
  • Develops new applications based on professional principles and theories
  • Viewed as expert in functional or business area within DHL. Deals with cross-cultural tactical issues
  • Valid Driver’s License and a Motor Vehicle Record that meets Driving Privileges standards

More Information

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DHL Global Forwarding (USA)