DHL Global Forwarding (USA)

Airfreight Manager – San Francisco, CA

Job Overview

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at

We have an exciting opportunity for an Airfreight Manager to oversee timely and accurate movement of air export/ import shipments and documentation.This position will be based at our San Francisco, CA (SFO) facility.

Key Responsibilities

  • Responsible for Air Freight product profitability including continuous improvement processes to increase efficiencies, reduces waste, and improve performance to our customers
  • Supervises staff, responsible for hiring, coaching, training, and developing staff.
  • Maintains employee records and completes yearly employee performance reviews
  • Assists in annual budget preparation for area of responsibility
  • Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
  • Leads related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
  • Supervise and control ground cost margins and prepares monthly activity / revenue reports.
  • Prepares and provides customers and overseas offices with rate quotations

Skills / Qualifications

  • 6+ years’ experience in airfreight freight forwarding required
  • 3+ years’ airfreight leadership experience required, export leadership preferred
  • CargoWise software experience preferred
  • Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
  • Strong leadership, communication, and presentation skills
  • BA/BS preferred
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DHL Global Forwarding (USA)