Air Operations

Job Description

• To provide customer service and liaison with customer to arrange airfreight shipments in accordance with customer instruction.
• Preparation of all documentation relating to specific shipments with contact and co-ordination with hauliers, airlines and overseas agents.

Benefits

• Pension, life insurance, PHI, Company Profit Bonus

Job Requirements

Operations

• Deliver all import & export requirements for assigned clients.
• Report discrepancies or delays to the Client and Overseas Partner if appropriate.
• Take every opportunity to apply better buying principles to all shipments
• Support and provide cover for import and export duties.

Customer Service

• Deliver excellent customer communication at all times to ensure we are delivering the best service.
• Work with other departments to ensure KPI’s are achieved.
• Maintain client and department SOP’s.
• Identify and report development opportunities.
• Manage credit limits and ensure Duty & VAT payments received prior to delivery.

Compliance

• Complete all customs requirements and ensure Customs compliance.
• Stay ahead of changing compliance laws.

Administration

• Create Cargowise shipments.
• Complete all order management and tracking information as agreed in the SOP.
• Complete all sales and purchase e-billing.
• Maintain job costing and profit details for each job.
• Upload commercial documents to eDocs/Cargowise.
• Process deferment account records.
• Load Non-Conformance Exceptions to Cargowise where applicable.

Required Knowledge and Skills 

• Competence in Import airfreight knowledge mandatory
• Customs knowledge mandatory
• Export airfreight knowledge highly desirable
• Cargowise One desirable
• Teamwork
• Attention to detail
• Strong customer service skills

How To Apply

Applicants should send their CV and covering letter to aimee.fairburn@wtagroup.com