Air Operations Supervisor – San Leandro – USA

Your role

Are you known for your ability to coordinate customs clearance activities? Are you passionate about supervising the daily operations of imported / exported shipments? If so, we have an opportunity that would allow you to manage a department focused on providing excellent customer service through timely and accurate shipment processing, while maintaining compliance with government regulations and company policies.

What are you going to do?

  • Develop and provide excellent service to internal and external customers at all times.
  • Ensure independent service commitments of CEVA import clients are met and that compliant declarations are made to U.S. Customs and related regulatory groups.
  • Serve as interface with Customs and other Federal Agencies to ensure compliance with all pertinent laws and regulations.
  • Review and reconcile all management and financial reports for department.
  • Review profitability and growth of department regularly with operations.
  • Work with operations to establish business plan and goals for department.
  • Oversee computation of duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
  • Supervise the preparation of U.S. Customs Documentation prepared on in-house systems of all assigned services staff; communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
  • Oversee pre-alerts daily to determine whether freight is arriving as expected, and documents are received within the time standards specified.
  • Coordinate timely clearance and delivery of cargo based on company and customer service commitment standards; communicate with customers to ensure proper handling of goods, and keep customers advised of changes in regulations, tariff and bonding requirements.
  • Examine documents to ensure compliance with federal and foreign regulations governing the shipment, receipt and documentation of products.
  • Establish, monitor, and revise policies, procedures and service standards for customs clearance operations, and write procedures for the handling of each account.
  • Oversee and monitor team performance – verify accuracy of tasks, provide training and conduct annual performance reviews, providing feedback for improvement.


  • Education and Experience: High School Diploma or GED, Bachelor’s Degree in Transportation, Logistics or Supply Chain Management or an equivalent combination of work experience and completion of the LDP Program preferred; Minimum four years related experience; Supervisory experience preferred.
  • Credentials: Professional certification may be required in some areas; Knowledgeable in Export Administration, Department of Commerce, and Consularization regulations, Uniform Custom Practice 500 (UCP 500), and recordkeeping; Knowledge of NATA, Free Trade Agreements, CTPAT, additional tariff requirements, OGA’s, ACH, and all other related trade legislation, rules, and regulations.
  • Skills: Intermediate proficiency in Microsoft Office, internet, web-based and job specific software applications.
  • Characteristics: Ability to apply and assist with communicating laws, rules, and regulations in areas of assignment; Ability to write reports, business correspondence, and procedure manuals and gather and analyze documents skillfully.  Capable of monitoring overall processes, information and operations.

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CEVA Logistics, USA

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