DHL Global Forwarding (USA)

Air & Ocean Operations Specialist – Sterling – USA

Job Overview

Key Responsibilities

  • Completes coordination between all applicable parties for all Air / Ocean Export & Import shipments for our customers; ensures timely bookings with airline on customer behalf
  • Prepares export documentation, including entry into CW1 Air/Ocean, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill/BL and any other documents required by the customer
  • Compliant filing of AES (automated electronic system) export customs
  • Responsible for timely completion of export/Import documents and coordinate with both customer and/or warehouse for timely delivery of cargo
  • Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
  • Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
  • Ensure customer profiles are accurate and updated

Skills / Requirements

  • Must have previous Air or Ocean experience in a logistics/freight forwarding industry
  • Must have previous ITAR / Government & Defense shipment knowledge
  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook)
  • CW1 Air / Cargo Wise systems knowledge is a plus

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE