Air & Ocean Import Forwarding Associate – Auburn – USA

Job Overview

Job Functions

  • Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers’ front line personnel in the various operating divisions and subsidiaries.
  • Prepare, analyse, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
  • Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
  • Complete accurate data input or corrections into computer files.
  • Ensure all communication is updated timely
  • Responsible for freight forwarding functions, which consist of: coordinating customer booking requests, generate arrival notices, billing, etc.
  • Complete import/export documentation in accordance with international trade regulations.
  • Dispatch carriers to pick up at CFS, FTN and customer related distribution centers
  • Track and trace functions, including entry of all milestones and exceptions.
  • Coordinate the distribution of emails and communication
  • The incumbent(s) of this position is expected to perform all other related duties as assigned.


  • High school diploma/GED.
  • Proficient computer skills.
  • Good cust svc, organizational, and communication (written/oral) skills.
  • Freight forwarding or logistics experience preferred
  • Basic math skills for conversions to metric and currency evaluations

More Information

Apply for this job