DHL Global Forwarding (USA)

Air Import Specialist – Virginia, United States

Job Expired

Job Overview

Job Title:  Air Import Specialist
Job Location:Sterling, VA

DHL Global Forwarding (DGF) manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers.  We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries.

We have an outstanding career opportunity for aAir Import Specialist in ourSterling, VAfacility.

Responsibilities:

  • Execute orders confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
  • Build customer relationships by responding to customer communications via email, fax and mail
  • Work with air and ground transportation partners to handle shipments
  • Receive and track purchase orders (P.O.s) from importers/Overseas offices for pending air shipments
  • Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
  • Answer all customer inquiries in accordance with the Customer Service Policy standards
  • Further increase customer satisfaction and business share through proactive and regular contact
  • Communicate with and ensure release of the freight from air carriers
  • Notify customer/customs broker of arrival and charge due; provide accurate job costing forecast and perform billing to customer and/or other offices
  • Setup and coordinate deliveries to the customer
  • Handle and manage all customer contact at file level regarding exceptions
  • Additional projects as directed

Skills & Qualifications:

  • Exceptional  customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft Office (Word, Excel, Outlook)
  • Air freight industry experience preferred
  • Cargo Wise systems knowledge is a plus
  • This job has expired!
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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE