Expeditors, USA

Air Import/Onforwarding Agent – Doral – USA

Job Overview

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Air Import Department.

Major Duties & Responsibilities

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Track and trace Import files as required
  • Use Workflows on daily basis
  • Ensure timely delivery of freight to customers for Import shipments
  • Ensure documents are timely sent to customer or broker for customs purposes
  • Ensure accurate and timely client and Service Providers billing
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Coordinating domestic transportation. Ensure services are completed timely.
  • Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)
  • Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Ensure all customers’ standard operating procedures are followed and updated
  • Meet KPI standards, as per the company procedures
  • Overseas communications, timely responses to emails and requests (internal and external)

Qualifications

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of air and domestic documentation process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word, PowerPoint)
  • IATA certification (preferred)
  • Fluent in English

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

More Information

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Expeditors, USA

The Global Logistics Company