DHL Global Forwarding (USA)

Air Import Manager – Hebron – USA

Job Overview

Key Responsibilities

  • Organizes, plans, and facilitates the day-to-day work of a team of Airfreight Import Operations Specialists
  • Oversees transactional operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
  • Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
  • Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded
  • Creates, builds and maintains excellent relationships with key suppliers both internal and external
  • Continuously monitors supplier performance and develops improvement plans when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Responsible for planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
  • Drives continuous improvement in process flows for Air Import as well as with the Warehouse and Dispatch work streams
  • Responsible for financial budgets and department P&L
  • Drives continuous improvement process (CIP) initiatives within area of responsibility
  • Supports sales process and customer visits as necessary to achieve growth targets.
  • Other duties as assigned

Skills / Requirements

  • 6+ years Freight Forwarding Import operations experience required, airfreight strongly preferred
  • 2+ years’ leadership experience required
  • Experience with P&L statements preferred
  • Experience using CargoWise software preferred
  • DG / Hazmat, temperature-controlled cargo, and FTZ experience a plus
  • Proficient in MS Office
  • Highly developed interpersonal and leadership skills.
  • Understands basic managerial approaches for work direction, motivation, and disciplinary action
  • Excellent customer service skills

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)