DB Schenker, USA

Air Import & Export Specialist – Philadelphia County – USA

Job Overview

Tasks & Responsibilities

  • Responsible for servicing difficult, detailed high-volume accounts.
  • Accounts that are out of the norm, must be able to support the customer’s purchasing group and work with the customers vendors to ensure bookings meet the importer’s requirements.
  • Heavy communication with Schenker origin offices and customers.
  • Attend weekly customer conference calls and be able to respond to the customers questions regarding pending shipments and their pending orders.
  • Responsible for getting customer approval for accessorial charges in real time.
  • Confirm all air freight rates are up to date before approving bookings with our origin offices.
  • Responsible for backing up the Air Supervisor when needed.
  • Responsible for assisting in the training of new employees when required.
  • Will have their own customer list that the Air Specialist will be responsible for all customers on the list.
  • Work with the various gateways to ensure shipments are being monitored and scheduled for transport and or recovery.
  • Communicating with CFS stations to ensure shipments are released and picked up timely.

Role Specific Skills

  • Knowledgeable in freight forwarding, both operationally and in customer service.
  • Must be detailed.
  • Be able to understand and carry out customer’s specific requirements noted in the customer’s SOP.
  • Must be able to work under pressure due to high volume accounts.
  • Be able to work independently on an account or within a team.
  • Must be able to work overtime if required.


401(k), Dental, Direct Deposit, Holidays, Medical, Vision

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DB Schenker, USA

Global Logistics Solutions & Supply Chain Management