DHL Global Forwarding (USA)

Air Import Agent / Specialist – New York, United States

Job Expired

Job Overview

We have an exciting opportunity for an AIR IMPORT SPECIALIST to coordinate the movement of our customer’s air import shipments.  You will be the main point of contact for coordination between customer’s shipment imports, customs brokers, and shipping carriers.

Key Responsibilities:

  • Execute orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries
  • Build customer relationships by responding to customer communications via email, fax and mail
  • Work with air and ground transportation partners to handle shipments
  • Receive and track purchase orders (P.O.s) from Importers/Overseas offices for pending air shipments
  • Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment
  • Answer all customer inquiries in accordance with the Customer Service Policy standards
  • Further increase customer satisfaction and business share through proactive and regular contact
  • Communicate with and ensure release of the freight from air carriers
  • Notify customer /customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices
  • Setup and coordinate deliveries to the customer
  • Handle and manage all customer contact at file level regarding exceptions
  • Additional projects as directed

Skills / Requirements:

  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook)
  • Freight forwarding/Logistics or Airline industry experience is a must
  • Cargo Wise systems knowledge is a plus

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE