DHL Global Forwarding (USA)

Air Freight Manager – Romulus – USA

Job Overview

Overall job purpose

  • Manages and drives performance of a team of Import and Export Specialists (Agents and Supervisors)
  • Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
  • Acts as subject matter expert for AFR Operations questions
  • Interacts with Customer Service, Operations, Product, and Global Service Centres, if required
  • Responsible for AFR overall P&L

Key Responsibilities

  • Responsible for Air Freight product profitability including continuous improvement processes to increase efficiencies, reduces waste, and improve performance to our customers
  • Manages and controls all ground cost margins and prepares monthly activity / revenue reports.  Prepares and provides customers and overseas offices with rate quotations
  • Leads all related vendors to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions
  • Responsible for the accuracy of invoices, bills of lading, shipping statements, and the achievement of key performance indicators (KPIs)
  • Assists in annual budget preparation for area of responsibility
  • Supervises staff, responsible for hiring, coaching, training, and developing staff.  Maintains employee records and completes yearly employee performance reviews
  • Ensures handling of required documents according to regulations and internal procedures
  • Follows-up shipment status in the department, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Creates, builds and maintains excellent relationships with key suppliers both internal and external
  • Continuously monitors supplier performance and develops improvement plan when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Creates, builds and maintains relationships with other internal functions (e.g. Capacity)
  • Acts  as subject matter expert for ad hoc operational questions with regards to  accounts which are being serviced
  • Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
  • Interacts with Customer Service, Operations, Product, and Global Service Centers, if required
  • Acts as subject matter expert for Pharma/Perishable (Thermonet) product
  • Drives Continuous Improvement in Process Flows for Air Product as well as with the Warehouse and Dispatch work streams.
  • Able to work with and motivate a Unionized Workforce be properly adhering to Collective Bargaining Agreement
  • Other duties as required

Skills / Qualifications

  • Extensive knowledge of AFR Operations and Customer Service
  • High Level Leadership Skills (communication, motivation and interpersonal skills)
  • Demonstrates strong communication capabilities
  • Easily capable of making well informed decisions
  • BS/BA degree preferred
  • 8+ years Freight Forwarding experience
  • 5+ years of supervisory or management experience.
  • Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:

  • The largest global network with more than ~30,000 passionate employees
  • The most efficient processes and fastest response times
  • The best solutions and best customer service

Our VisionThe Logistics Company for the World
Our Mission: Excellence. Simply Delivered.
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

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DHL Global Forwarding (USA)