Air Freight Manager – Charlotte – USA

Key Responsibilities

  • Organizes, plans, and facilitates the day-to-day work of a team of Air Freight Export and Import Operations Specialists
  • Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
  • Ensures handling of required Export and Import documents according to regulations and internal procedures
  • Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded
  • Creates, builds and maintains excellent relationships with key suppliers both internal and external
  • Continuously monitors supplier performance and develops improvement plans when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Responsible for  planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
  • Drives continuous improvement in process flows for Air Export and Air Import work streams
  • Responsible Assisting with department P&L
  • Drives continuous improvement process (CIP) initiatives within area of responsibility
  • Supports sales process and customer visits as necessary to achieve growth targets.
  • Leads locally  related vendor matters in conjunction with Product to ensure the highest level of service is achieved as well as assists and answers customer inquiries and other related customer service functions

Skills / Requirements

  • 6+ years’ experience in freight forwarding and airfreight export required.  Import experience as well is preferred
  • 2+ years leadership experience in the freight forwarding industry strongly desired.
  • CargoWise software experience a plus
  • Process improvement and process reviews experience preferred
  • BA/BS preferred
  • Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
  • Strong analytical and decision making skills as well as leadership and presentation skills.
  • Coaching and management skills; able to train, coach and develop
  • Highly fluent in financial operations matters and effective at leading others in same

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DHL Global Forwarding (USA)