Air Freight Agent – Springfield Gardens – USA

Job Overview

The Air Freight Agent may be responsible for

  • Screening and moving Cargo. This may require lifting up to 70 pounds
  • Maintaining ongoing relationships, providing support, resolving problems for customers, opening supply requests for customers and centers, and preparing monthly reports
  • Providing in-bound telephone customer support in a call center/general office environment and determining the nature of the call or inquiry
  • General administrative duties such as distributing mail, preparing reports, processing forms, tracking shipments and orders, and data input
  • Using a multi-line to provide excellent customer support
  • Communicating effectively in order to solve intermediate level problems and assisting with basic research
  • Timely communication with origins and consignees and / or other UPS offices regarding any issues affecting the shipments
  • Complying with corporate requirements on carrier performance
  • This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification. It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position.

Minimum Requirements

  • High School graduate or equivalent
  • Six months to one year customer service experience or general administrative experience
  • Demonstrated ability to manage multiple tasks simultaneously in a fast paced environment with minimal supervision with a high attention to detail
  • Rapid and accurate typing and data entry skills
  • Effective verbal and written communication skills
  • A strong knowledge of transportation process for Domestic and International shipping and documentation
  • Intermediate working knowledge of Microsoft Office 2000 applications: MS Word and Excel and Outlook

Basic qualifications

  • Candidates must be proficient in Microsoft Office (e.g., Excel, Word, and Outlook).
  • Candidates must have at least six months general office experience in the transportation industry.

More Information

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