Screening and moving Cargo. This may require lifting up to 70 pounds
Maintaining ongoing relationships, providing support, resolving problems for customers, opening supply requests for customers and centers, and preparing monthly reports
Providing in-bound telephone customer support in a call center/general office environment and determining the nature of the call or inquiry
General administrative duties such as distributing mail, preparing reports, processing forms, tracking shipments and orders, and data input
Using a multi-line to provide excellent customer support
Communicating effectively in order to solve intermediate level problems and assisting with basic research
Timely communication with origins and consignees and / or other UPS offices regarding any issues affecting the shipments
Complying with corporate requirements on carrier performance
This job description is intended to describe the general nature and level of work being performed by persons assigned to this classification. It is not intended to be an exhaustive list of all job responsibilities, duties and skills required for this position.
High School graduate or equivalent
Six months to one year customer service experience or general administrative experience
Demonstrated ability to manage multiple tasks simultaneously in a fast paced environment with minimal supervision with a high attention to detail
Rapid and accurate typing and data entry skills
Effective verbal and written communication skills
A strong knowledge of transportation process for Domestic and International shipping and documentation
Intermediate working knowledge of Microsoft Office 2000 applications: MS Word and Excel and Outlook
Candidates must be proficient in Microsoft Office (e.g., Excel, Word, and Outlook).
Candidates must have at least six months general office experience in the transportation industry.