DHL Global Forwarding (USA)

Air Export Team Lead – Sterling – USA

Job Overview

Key Responsibilities

  • Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
  • Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
  • Compliant filing of AES (automated electronic system) export customs
  • Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
  • Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
  • Ensures invoicing of rendered services is completed accurately and in a time frame consistent with company policy.
  • Ensure customer profiles are accurate and updated
  • Meet all KPI’s assigned and audited by the Control Tower
  • Ensure and assist the team with goal setting and monitoring.
  • Conduct regular interviews with potential new personnel with department manager/ air export manager
  • Plan for and hold effective monthly department meetings with team
  • Review department goals and business plan periodically with staff and department manager / air export manager to ensure buy-in and accountability.
  • Prepare, execute, monitor and update at regular intervals the business plan for the department
  • Monitor and improve key departmental productivity indicators
  • Instill and foster a climate of compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards and external government regulations or customer policies/requirements.
  • Review, understand and focus on improving department freight yields.
  • Attend Accounts Receivable meetings and proactively work to maintain accounts payment within agreed terms.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage intercompany accounting discrepancies

Skills / Requirements

  • 2+ years’ experience in freight forwarding industry, air export experience required
  • Exceptional customer service skills
  • Detail oriented and strong follow-up skills
  • Proficient with Microsoft office (Word, Excel, Outlook)
  • Cargo Wise systems knowledge is a plus

More Information

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DHL Global Forwarding (USA)