DB Schenker, USA

Air Export Support Specialist – Eagan – USA

Job Overview

Tasks & Responsibilities

  • Provide onsite and remote support to operations staff in all process and core system related areas
  • Act as triage for all service failures, analysis of root cause, determine and ensure corrective action plans are executed
  • Serve as lead for key accounts as assigned by Air Manager; handle all associated operational functions tied to assigned accounts
  • Serve as a lead within the Air Export department and be a resource for all coordinators within the department; will be an act as an added level of escalation within the department
  • Act as a backup for all coordinators within the department as well as back up during absences of the Air Manager
  • Maintain all ‘house’ account SOP’s; ensure SOP’s maintained by Sales are followed by Operations and updated by Sales
  • Establish and execute operational continuous improvement program
  • Perform Operational Audits


Details/Specification/Explanation of the role specific skills
  • Bachelor’s Degree preferably in Transportation and Logistics or equivalent technical degree (preferred)
  • Minimum six (6+) years of industry experience
  • Solid understanding of Air Freight Operations
  • Strong analytical, critical thinking skills, and research capabilities
  • Proactive, positive, enthusiastic, and self-driven
  • Strong business acumen, attention to details, and strong organizational skills
  • Understanding of Supply Chain Logistics / Freight Forwarding industry
  • Solid working knowledge of ProCarS and other core Schenker Tools (preferred)
  • Solid working knowledge of Microsoft Excel, PowerPoint, and Word
  • Strong oral, written and presentation skills; able to communicate effectively with all levels of the organization and with external customers, including key accounts
  • Experienced in delivering well-organized and effective presentations


401(k), Dental, Direct Deposit, Holidays, Medical, Vision

Our offer

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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DB Schenker, USA

Global Logistics Solutions & Supply Chain Management