Headford USA

Air Export Supervisor

Job Overview

  • Salary Offer $65 to $72k basic

Air Export Operations Supervisor-

San Francisco, CA

Company Profile:   

The client is dynamic freight forwarding logistics company which is going from strength to strength.

Job Summary:

The Export Supervisor is responsible for overseeing the export department.  The Supervisor will evaluate current processes and make adjustments and improvements as needed to ensure Operations is aligned with corporate goals, quality of service and branch level KPIs are achieved. Responsibilities include all aspects of transportation, including thorough communication with office/agent, customs and the client, and quality follow-up of export shipments, both internally and externally.

Essential Duties & Responsibilities:

  • Manages, oversees, and performs supervisory tasks associated with all export shipments.
  • Defines, implements, and monitors services in cooperation with management.
  • Works with internal departments (Gateway, warehouse, compliance, etc…) as well as external partners (carriers, federal agencies, overseas agents, etc.).
  • Ensures good working practices, safety, and security for customer shipments and staff.
  • Monitors, records, analyzes, and reports on all export activities and provides results and recommendations relating to these services.
  • Assists in training, and development of staff.
  • Assists in setting completion dates, reviewing work, and managing performance in accordance with organizational policies, procedures, and performance management processes.
  • Reviews and evaluates existing quality control procedures to include compliance with applicable local regulations / authorities; approves or rejects all procedures or specifications impacting operational processes; performs necessary investigations when required.
  • Prepares customer and agent quotes utilizing our quote module.
  • Coordinates and arranges shipping freight with our Overseas and US agents and partners.
  • Handles all documents related to shipping freight, including: set-up files, maintain customer updates, preparation of documents for Customs clearance, select and dispatch trucker, arrange delivery to customer, process payables and billing in our accounting system, check status on shipments, check PODs and charges, tracking cargo from origin to final destination, follow-up shipments for final ETA date.
  • Other duties as assigned.

Desired Skills and Expertise:

  • General knowledge of freight forwarding.
  • Strong time management and organization skills and ability to work well under pressure.
  • Effective and professional oral and written communication skills.
  • Computer literate with strong knowledge of MS Office Suite and proficiency in Excel and Word.
  • Analytical skills.


  • College degree or equivalent business experience.
  • 3-5 years experience in freight logistics company.
  • 2-3 years customer service experience.
  • Candidate must be legally eligible to work in the US.

Benefits Information: 

  • Medical-including Health Savings Account and Health Reimbursement Accounts
  • Dental plan
  • Life & AD&D
  • Long Term Disability
  • Company matching 401(k) and Roth K Plans
  • Two weeks’ vacation, sick and personal time, floating holidays
  • Employee Assistance Program (EAP)

More Information

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