Air Export Supervisor – Sharon Hill – USA

Key Responsibilities

• Responsible for AFR Export P&L and operational KPI’s
• Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures handling of required Export documents according to regulations and internal procedures
• Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Creates, builds and maintains excellent relationships with key suppliers both internal and external
• Continuously monitors supplier performance and develops improvement plan when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Creates, builds and maintains relationships with other internal functions
• Acts as subject matter expert for ad hoc operational questions with regards to  accounts which are being serviced
• Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
• Drives Continuous Improvement in Process Flows for Air Export as well as with the Warehouse and Dispatch work streams.

Skills / Requirements

• 6+ years Airfreight experience in the freight forwarding industry preferred
• 1+ years’ leadership experience preferred
• Temperature-controlled, perishable, DG/Hazmat working experience preferred
• Experience using CargoWise software a plus
• Proficient using Microsoft Office Suite
• Highly developed interpersonal and leadership skills.
• Understands basic managerial approaches for work direction, motivation, and disciplinary action
• Excellent customer service skills