DHL Global Forwarding (USA)

Air Export Supervisor – Sharon Hill – USA

Job Overview

Key Responsibilities

  • Responsible for AFR Export P&L and operational KPI’s
  • Ensures customer and operations requirements are met and takes corrective actions in case of deviations from customer requirements
  • Ensures handling of required Export documents according to regulations and internal procedures
  • Follows-up shipment status in the Export area, identifies incidents and ensures resolution of incidents
  • Supports Customer Service in the incident and exception management resolution
  • Creates, builds and maintains excellent relationships with key suppliers both internal and external
  • Continuously monitors supplier performance and develops improvement plan when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Creates, builds and maintains relationships with other internal functions
  • Acts as subject matter expert for ad hoc operational questions with regards to  accounts which are being serviced
  • Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
  • Drives Continuous Improvement in Process Flows for Air Export as well as with the Warehouse and Dispatch work streams.

Skills / Requirements

  • 6+ years Airfreight experience in the freight forwarding industry preferred
  • 1+ years’ leadership experience preferred
  • Temperature-controlled, perishable, DG/Hazmat working experience preferred
  • Experience using CargoWise software a plus
  • Proficient using Microsoft Office Suite
  • Highly developed interpersonal and leadership skills.
  • Understands basic managerial approaches for work direction, motivation, and disciplinary action
  • Excellent customer service skills

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DHL Global Forwarding (USA)