Expeditors, USA

Air Export Supervisor – Ellenwood – USA

Job Overview

Job Description

  • Identify with manager, develop, and mentor your No 2.
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
  • Ensure team meets company standards of 52 hours training per year per employee.
  • Ensure the new hires complete company’s mandatory training within the first 6 months.
  • Participate in staff appraisals, and at a minimum once per year per employee.
  • Ensure all staff and positions have job descriptions and clear expectations and are working with structured development plans.
  • Contribute to the effective weekly department meetings with team.
  • Review department goals and business plan periodically with the team to ensure buy-in and accountability.
  • Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
  • Understand department process flow, constantly looking for areas of improved efficiency.
  • Ensure all customers standard operating procedures are followed as per the DLSOP.
  • Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations.
  • Support the manager in the following areas: Building and maintaining strong relationships with vendors (airlines, trucking companies, and others).
  • Support the manager and or the sales department where needed.
  • Take an active role in the transition of new business/ updates to existing business.
  • Participate to retention calls and complete customer reviews and with your regular customers to document in the CRM.
  • Meet weekly or more if required with the department manager.
  • Proactively work to maintain accounts payment within 30 days.
  • Ensure company credit procedures are followed and utilized effectively.
  • Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.


Bachelor’s degree in in Transportation and Logistics, Business Management, or International Business or a related field of study, AND Three (3) Years of experience in the job offered or related occupation in which the required experience was gained. In lieu of a Bachelor’s degree in Transportation and Logistics, Business Management, or International Business or a related field of study, AND Three (3) Years of experience, the employer will also accept Two (2) Additional Years of experience.

Must also have demonstrated experience with the following
  • Dangerous Goods Certification
  • Building Airline Consoles
  • Managing team of Customer Service Agents
  • Working with destination teams in Latin America, Europe, and the Middle East on local compliance requirements for exporting freight to said geographies.
  • Customer Service
  • On boarding and transitioning new business.

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Expeditors, USA

The Global Logistics Company