Air Export Supervisor – Ellenwood – USA

• Identify with manager, develop, and mentor your No 2.
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Ensure team meets company standards of 52 hours training per year per employee.
• Ensure the new hires complete company’s mandatory training within the first 6 months.
• Participate in staff appraisals, and at a minimum once per year per employee.
• Ensure all staff and positions have job descriptions and clear expectations and are working with structured development plans.
• Contribute to the effective weekly department meetings with team.
• Review department goals and business plan periodically with the team to ensure buy-in and accountability.
• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Ensure the system reports including but not limited to the below list are utilized at the level of frequency mentioned in order to effectively supervise operations.
• Support the manager in the following areas: Building and maintaining strong relationships with vendors (airlines, trucking companies, and others).
• Support the manager and or the sales department where needed.
• Take an active role in the transition of new business/ updates to existing business.
• Participate to retention calls and complete customer reviews and with your regular customers to document in the CRM.
• Meet weekly or more if required with the department manager.
• Proactively work to maintain accounts payment within 30 days.
• Ensure company credit procedures are followed and utilized effectively.
• Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP.

• Bachelor’s degree in in Transportation and Logistics, Business Management, or International Business or a related field of study, AND Three (3) Years of experience in the job offered or related occupation in which the required experience was gained.
• In lieu of a Bachelor’s degree in Transportation and Logistics, Business Management, or International Business or a related field of study, AND Three (3) Years of experience, the employer will also accept Two (2) Additional Years of experience.

Must also have demonstrated experience with the following

• Dangerous Goods Certification
• Building Airline Consoles
• Managing team of Customer Service Agents
• Working with destination teams in Latin America, Europe, and the Middle East on local compliance requirements for exporting freight to said geographies.
• Customer Service
• On boarding and transitioning new business.