Headford USA (NY)

Air Export Operator

Job Overview

  • Salary Offer Negotiable

Job Description

We are seeking a proven operations leader with a track record of success within the global freight forwarding industry. The Air Export Operations Representative is responsible for operations, customer service, compliance, SOPs and KPIs.

Job Requirements

  • Courteous phone and e-mail etiquette in order to facilitate client service requests in a thorough and expeditious manner
  • existing shipments based upon client directives
  • Quote Requests: Obtain competitive and unique price solutions able to satisfy clients requests relative to shipment particulars provided.
  • Tracking Updates: Input milestones/tracking updates, provide client updates as shipment(s) progress that is obtained throughout the duration of transit
  • General Inquires and Follow-up: Fulfilment of any specialized requests provided by client within an expected timeframe
  • Maintain good relationships with shippers and working knowledge of shipper lanes
  • Knowledge of IMO DG regulations
  • Compliance functions for the specified location(s) in conjunction with Corporate Compliance Department to ensure TSA and FMC compliance

Knowledge, Skills and Abilities Required:

  • Excellent interpersonal skills and the ability to work well with both local and Air Export agents and clients
  • Ability to present ideas in business- and user-friendly language
  • Excellent verbal and written communication skills
  • Superior active listening skills
  • Strong organizational and time-management skills
  • Analytical problem-solving capabilities
  • Ability to train, develop, manage and deliver results
  • A proven diverse background in all aspects of Air Export freight forwarding and operations within a dynamic growth environment


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