Air Export Manager – Los Angeles – USA

Duties

• Maintain strong airlines and trucking vendor relationship and negotiate the airfreight and trucking rate quotation to ensure the profits of the company.
• Direct client solutions team and provide high-level and professional customer service to clients.  Ensure customers’ service commitments are achieved and maintained.
• Direct the OP team to process air export documentations and related paperwork per client’s commodity requirements.  (Experienced in DG is preferred)
• Oversee, guide, coordinate, and decision-making to ensure shipments are processed and completed based on the compliance requirements of Transportation Security Administration (TSA), IAC, STA, and IATA.
• Create, develop, and improve Standard Operating Procedure (SOP) for OP team and ensure the procedure is being properly handled.
• Strong cost/procedure/urgency/safety control, vendor relation, exception management and customer satisfactions skills are required.
• Monitor and maintain air and trucking freight rate and pricing items in the system to keep billing accuracy.
• Monitor, maintain files and job documents for clients to ensure the work completed is in accordance with the final billing within the company posting policy timeframe.
• Prepare and review weekly, monthly status reports with the company directors.
• Direct and coordinate warehouse team to receive cargo, inspect the condition, and verify the piece count/weight, verify the packaging requirement (if there’s any special packaging requirements for such commodity) and ensure the export documentation is being entered accurately.
• Handle and deliver the documents to the airlines as needed and maintain the good business relationship with Ground Handling Agency for airlines receiving.

Requirements

• Minimum 3 years of Air Export OP Management experience is required.
• Proficient in computer operations (MS Outlook, Word, Excel, PPT, Freight forwarding systems such as Cargo wise, etc.).
• Excellent communication and rapports internally and externally, well-organized, detail-oriented, and able to follow through the work and prioritize.
• Excellent Verbal/written communication skills amid organizations.
• Multi-tasking and well-organized in details.