DHL Global Forwarding (USA)

Air Export Manager – College Park – USA

Job Overview

Main tasks & key responsibilities

  • Organizes, plans, and facilitates the day-to-day work of a team of Air Export Operations specialists
  • Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
  • Ensures handling of required Export documents according to regulations and internal procedures
  • Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded
  • Creates, builds and maintains excellent relationships with key suppliers both internal and external
  • Continuously monitors supplier performance and develops improvement plans when required
  • Identifies training needs and opportunities to develop a highly skilled functional department
  • Responsible for  planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
  • Drives continuous improvement in process flows for Air Export work streams
  • Responsible Assisting with department P&L
  • Drives continuous improvement process (CIP) initiatives within area of responsibility
  • Supports sales process and customer visits as necessary to achieve growth targets.
  • Acts as subject matter expert for Pharma/Perishable (Thermonet) product

Skills / Requirements

  • 4+ Years freight forwarding airfreight experience required, export experience strongly preferred
  • 1+ years leadership experience required
  • CargoWise software experience a plus
  • BA/BS a plus
  • Working knowledge of US Export compliance and TSA regulations
  • Exceptional leadership, communication, and presentation skills
  • Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
  • Very strong analytical and decision making skills

More Information

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DHL Global Forwarding (USA)