Air Export Manager – College Park – USA

Main tasks & key responsibilities

• Organizes, plans, and facilitates the day-to-day work of a team of Air Export Operations specialists
• Acts as subject matter expert; quickly identifies and resolves any operational issues in a timely manner to ensure quick resolution and customer satisfaction
• Ensures handling of required Export documents according to regulations and internal procedures
• Responsible to ensure customer’s needs, requirements, and KPIs are met or exceeded
• Creates, builds and maintains excellent relationships with key suppliers both internal and external
• Continuously monitors supplier performance and develops improvement plans when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Responsible for  planning and executing successful implementation of new customers as well as support sales process and visits as necessary to achieve growth targets
• Drives continuous improvement in process flows for Air Export work streams
• Responsible Assisting with department P&L
• Drives continuous improvement process (CIP) initiatives within area of responsibility
• Supports sales process and customer visits as necessary to achieve growth targets.
• Acts as subject matter expert for Pharma/Perishable (Thermonet) product

Skills / Requirements

• 4+ Years freight forwarding airfreight experience required, export experience strongly preferred
• 1+ years leadership experience required
• CargoWise software experience a plus
• BA/BS a plus
• Working knowledge of US Export compliance and TSA regulations
• Exceptional leadership, communication, and presentation skills
• Strong Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Very strong analytical and decision making skills