Expeditors, USA

Air Export Gateway Lead Agent – Farmingdale – USA

Job Overview

Scope of Position

  • Assist Manager and Supervisor with all aspects of the Air Export  Gateway Department, while ensuring the proper and timely movement of freight, while providing exceptional customer service.
  • Identify with manager / supervisor, develop, and mentor your No. 2
  • Support the supervisor where needed
  • Allocate workloads within team to ensure smooth operations during peak activity or staff absence
  • Be a guide for the team – mentor agents
  • Ensure team meets company standards of 52 hours training per year per employee
  • Follow-up new hires training as per the company requirement standards
  • Periodically communicate department goals and expectations with team to ensure buy-in and accountability

Principal Duties & Responsibilities

  •  Provide excellent customer service to both internal/external and customers.
  • Sense of urgency is critical.
  • Must maintain positive attitude within the workplace and drive improvement professionally and personally.
  • Effective interpersonal skills – ability to relate to internal peers at different levels as well as external customers and vendors.  Be a team player.
  • Ability to work without constant supervision – self-motivation and attention to detail required. Assuming the role of a leader and taking charge of situations is also encouraged.
  •  Process Air Export Gateway consolidations by working closely with immediate counterparts in the origin air export departments in the region.  A summary of the process would be receiving cargo (if from another origin), plan or book the cargo, process consolidation paperwork, transfer to carrier, track and trace until arrival.
  • Maintaining positive vendor relations.
  • Constant communication with the warehouse staff during the consolidation process.  Ensure quality and compliance to protect the network.
  • Dispatching and overseeing all airport transfers and pickups with local trucking vendors.
  • On-going commitment to quality and data integrity.  Responsible for daily updating and monitoring of various reporting tools “Gateway Workflow” & “Transportation Management”
  • Detailed attention to accounting to ensure we are paying our bills timely and correctly.
  • Responsible for the management of our capacity through posted consolidation schedules and in booking additional space as needed.
  • Required 52 hours of training per year.
  • Constant self-development via Personal Development plan
Other Duties and Responsibilities
  • Identify trouble areas within the process & work with team to make improvements to process.
  • Trend and analyse data to drive improvements.
  • Foster and improve our Service Provider partnerships and relationships.


  • 2 years of industry specific qualification (country specific)
  • Good market and product knowledge
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Good computer skills (Excel, Word)
  • Hazardous Materials certification (preferred)
  • Fluent in English

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

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Expeditors, USA

The Global Logistics Company