Air Export Agent – Romulus, MI, USA

Job Expired

Job Overview

Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer service.

Major Duties and Responsibilities:

  • Deliver superior customer service in a respectful, courteous and timely manner
  • Execute all aspects of freight dispatch; including scheduling pickups, track and trace
  • Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents
  • Update shipment information it a timely and accurate manner into our operating system
  • Accurately execute invoicing based on established customer SOP’s, rate shells and Tariffs
  • Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
  • Review and monitor reports to understand individual performance, impact and opportunities for development
  • Accurately execute invoicing based on established customer SOP’s, rate shells and Tariffs
  • Contribute to maintaining strong vendor relationships- airlines, trucking companies and others
  • Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements
  • Meet key performance indicators in support of department, branch, product and company goals
  • Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies
  • Escalate problems or decisions to Management based on established guidelines and procedures when necessary



  • Excellent customer service skills; friendly, courteous, empathetic and helpful
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Strong attention to detail and organizational skills
  • Proven desire to learn and expand knowledge base
  • Sense of urgency around all aspects of customer service
  • Ability to manage stress in a fast paced environment
  • Work effectively and productively with others
  • Proficient computer skills, including Microsoft Office products (Outlook, Excel, Word, PowerPoint)
  • Fluent in English

Additional Information

Expeditors offers excellent benefits

  • Paid Vacation, Holiday, Sick Time
  • Health Plan: Medical, Prescription Drug, Dental and Vision
  • Life and Long Term Disability Insurance
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan
  • Training and Personnel Development Program

**Shift time is as follows:  Monday-Friday; Noon-9:00PM

All your information will be kept confidential according to EEO guidelines.

  • This job has expired!
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