Toll Group, USA

Air Export Agent – Chicago – USA

Job Overview

Primary duties & responsibilities

  • Emails communications with individuals, foreign and domestic
  • Handles day to day operations, for both Air Exports
  • Tracks and traces export air cargo from departure to arrival
  • Completes data entry, status reports, and monitors shipment status
  • Updates KPI/Data Compliance/invoicing, auto-rating requirements
  • Maintains Job Management
  • Maintains job costing/billing/invoicing
  • Coordinates bookings with air freight carriers and service providers.
  • Follows up with warehouse for on-hands, shipment processes
  • Completes data entry in Toll platform CW1 (Cargowise) – experience recommended
  • Creates shipments in the CW1 Platform
  • Files AES
  • Submits invoicing
  • Engages with all Customers to fill their requirements
  • Ensures all processing is aligned within the company’s internal KPI’s
  • Other duties as assigned by management

Skills essential to the job

  • Computer skills, including good knowledge of Microsoft Office
  • Experience dealing with customers, with a strong customer focus and service ethic
  • Methodical, planned and organized with strong attention to detail
  • Cargowise one system software experience preferred
  • Knowledge of Global forwarding operations
  • Knowledge of TSA security processes
  • Knowledge of DG shipment handling
  • Results-orientated and resilient
  • Strong numerical and analytical skills
  • Analytical with proven problem-solving skills
  • Follows procedures
  • Good time management skills
  • Planning, organization, and execution skills
  • Client focused with strong service ethic and skills


Education & Experience
  • High School Diploma or GED
  • 1 year of experience in global forwarding Export with operations and customer service experience

More Information

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Toll Group, USA

Providing Global Logistics