Toll Group, USA

Air Export Agent – Chicago – USA

Job Overview


A unique role working across all facets of the business, the Operations Support’s responsibility is to ensure timely and accurate processing of Air export shipments, to meet both business and client specific KPI’s and services. To act as the daily interface between TGF and the customer in delivering a seamless and professional service that meets and exceeds the customers’ expectations.

Primary duties & responsibilities

  • Emails communications with individuals, foreign and domestic
  • Handles day to day operations, for both Air Exports
  • Tracks and traces export air cargo from departure to arrival
  • Completes data entry, status reports, and monitors shipment status
  • Updates KPI/Data Compliance/invoicing, auto-rating requirements
  • Maintains Job Management
  • Maintains job costing/billing/invoicing
  • Coordinates bookings with air freight carriers and service providers.
  • Follows up with warehouse for on-hands, shipment processes
  • Completes data entry in Toll platform CW1 (Cargowise) – experience recommended
  • Creates shipments in the CW1 Platform
  • Files AES
  • Submits invoicing
  • Engages with all Customers to fill their requirements
  • Ensures all processing is aligned within the company’s internal KPI’s
  • Other duties as assigned by management

Skills essential to the job

  • Computer skills, including good knowledge of Microsoft Office
  • Experience dealing with customers, with a strong customer focus and service ethic
  • Methodical, planned and organized with strong attention to detail
  • Cargowise one system software experience preferred
  • Knowledge of Global forwarding operations
  • Knowledge of TSA security processes
  • Knowledge of DG shipment handling
  • Results-orientated and resilient
  • Strong numerical and analytical skills
  • Analytical with proven problem-solving skills
  • Follows procedures
  • Good time management skills
  • Planning, organization, and execution skills
  • Client focused with strong service ethic and skills


Education & Experience
  • High School Diploma or GED
  • 1 year of experience in global forwarding Export with operations and customer service experience
  • Candidate must be a US Citizen or lawful permanent resident

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Toll Group, USA

Providing Global Logistics