C.H. Robinson

Air Cargo Manager – Atlanta – USA

Job Overview

Duties & responsibilities

The duties and responsibilities of this position consists of, but are not limited to, the following:

Leadership
  • Promote a culture and working environment that embraces growth and development to meet the needs of our employees and customers, resulting in higher employee engagement and overall customer satisfaction
  • Instil professionalism, ensure adherence to policy and procedures, and encourage consistency of process
  • Identify development opportunities, provide constructive feedback, offer continuous training opportunities for direct line reports
  • Play major role in recruitment, onboarding, and continuous development of talent
  • Provide individualized coaching plans for direct reports and host semi-annual Talent (performance) reviews
Communication
  • Regularly share industry news, department changes, and process updates to department
  • Draft client advisories on relevant trade, market, and regulatory updates
  • Provide guidance to employees on how to respond to challenging customer scenarios
Strategy
  • Maintain monthly balanced scorecard of department performance
  • Participate in pricing and process negotiations
  • Collaborate with branch leadership teams to deliver effective problem resolution and process improvement
  • Set quantitative, qualitative, and personalized objectives for Department supervisors
  • Design, control, and maintain the process for successful service delivery
Customer Service
  • Uphold our customer SLA (service level agreements)
  • Serve as a role model in developing relationships with clients, origin counterparts, and destination partners critical to the success of our clients’ transportation and supply chain systems
  • Utilize tools to confirm effective process execution and timely, accurate invoicing for services rendered
  • Mentor employees to deliver quality business reviews
  • Conduct business reviews and support sales efforts
  • Troubleshoot and design solutions for challenging customer scenarios
Operations
  • Assign and ensure proper setup for new business onboarding
  • Mitigate operating expenses by actively managing resources against activity forecasts
  • Utilize operational and financial tools to monitor daily tasks, set priorities, and measure performance
  • Quickly and effectively resolve issues with airlines, steamship lines, ports/CFS, outside forwarders/brokers
  • Monitor and maintain control over accounts receivable/accounts payable
  • Manage and revise best practice and SOP materials
  • Confirm that the supervisors and operations staff have the tools, time, and support they need to successfully service the customers
  • Identify opportunities to utilize global operations team to deliver continuous improvement exercises that strengthen the customer relationship and improves efficiency
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required
  • High School Diploma or GED
  • Minimum 5 years of Global Forwarding Transportation experience
  • Minimum 3 years of direct people management experience
  • Ability to travel up to 10% (domestically and internationally)
Preferred
  • Bachelor’s degree from an accredited college or university
  • Proven flexibility & adaptability to product and customer needs
  • Time management and organizational skills
  • High emotional intelligence, situational leadership, and coaching techniques
  • Excellent written & verbal communication skills
  • Demonstrate strong operations management performance
  • Understanding of financial statements and key performance metrics
  • Track record of building strong customer relationships
  • Site Specific:  Additional European language (regional languages)
  • Values a diverse and inclusive work environment

Benefits

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

  • Two medical plans (including a High Deductible Health Plan)
  • Prescription drug coverage
  • Enhanced Fertility benefits
  • Flexible Spending Accounts
  • Health Savings Account (including employer contribution)
  • Dental and Vision
  • Basic and Supplemental Life Insurance
  • Short-Term and Long-Term Disability
  • Paid and floating holidays
  • Paid time off (PTO)
  • Paid parental leave
  • Paid time off to volunteer in your community
  • Charitable Giving Match Program
  • 401(k) with 6% company matching
  • Employee Stock Purchase Plan
  • Plus a broad range of career development, networking, and team-building opportunities

More Information

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C.H. Robinson

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