DHL Global Forwarding (USA)

Account Representative – Erlanger – USA

Job Overview

Key Responsibilities as an Account Representative Non Territory

  • Provide assistance to members of the sales team with proposals, lead generation, reporting and lead qualification Analyse reports and provide data to support administrative improvement initiatives
  • Create reports based on current data to support management
  • Provide sales support to the team members including, but not limited to tracking shipments for customers, identify records, draft
  • correspondence, resolve customer complaints or issues, prepare presentations, participate in ride-a-longs, update CRM tracking system and other administrative duties
  • Online searches and create lead generation initiatives Cold calling and profile potential customers actively participate in planning meetings and events for the sales team
  • Complete assigned projects as needed

Key Responsibilities (once you transition into outside sales)

  • Sell profitable new key business within assigned territory by cold calling, cultivating leads and networking Make customized presentations to various decision making audiences to close new business
  • Maintain and increase revenue streams with current key accounts in a specific territory, to include: face to face visits, problem solving and administrative follow-up
  • Master extensive international knowledge of the DHL network and must use company tools, processes and technologies to manage/grow territory and document activity Ensure high post-sale satisfaction and positive long-term relationships
  • Collaborate with Sales and Operations teams to maximize sales and revenue growth within territory

Skills & Qualifications

  • Entry level professional contributor on a project or specialty work team
  • Typically requires BS/BA or related work experience in relate discipline and 2 plus years of experience in related field. Strong negotiation and communication skills (verbal and written)
  • Computer Proficiency in Microsoft Excel (additional experience with a CRM system is preferred) Successful academic and professional track record with solid achievements, rankings, or awards
  • Transportation industry, service solution sales, or international sales experience highly preferred
  • All qualified applicants will receive consideration for employment without regard to race, sex, colour, religion, national origin, protected veteran status, or on the basis of disability
  • Entry level professional contributor on a project or specialty work team
  • Typically requires BS/BA or related work experience in relate discipline and 2 plus years of experience in related field. Strong negotiation and communication skills (verbal and written)
  • Computer Proficiency in Microsoft Excel (additional experience with a CRM system is preferred) Successful academic and professional track record with solid achievements, rankings, or awards
  • Transportation industry, service solution sales, or international sales experience highly preferred

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE