Account Representative – Dallas – USA

Position Overview and Responsibility

• Building and maintaining strong and effective relationships with internal and external Customers.
• Managing shipments throughout the entire sales cycle. Specific duties include utilizing the CRM system to support our sales strategy.
• Customer-centric approach to establish and foster client relationships with shipping customers
• Prospect, qualify, and “sell” appointments for handoff to account executives to close funding/servicing deals
• Assisting your manager or Outside Sales Representative on bids, orders, and projects, as requested.
• Interacting with customers and agents to rate and quote shipments via Air, FTL, LTL, Hot Shot and Line-haul.
• Maintain and grow relationships on Team’s behalf with both existing and new Customers and Carriers.
• Proactively reach out to carriers to source, price, and negotiate.
• Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
• Handle and quickly resolve any issues with customers, Team Branch’s and agents.
• Work with vendor-specific websites to track shipments.
• Monitoring all dashboards to ensure all shipments are moving as planned and status updated accordingly.
• Build a strategy which includes a complete sales process from lead to Customer.
• Follow up on shipments to ensure Customer Team has met Customer expectation.
• Occasionally present product demonstrations to Customers and assist in onboarding.

Requirements & Qualifications

• Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
• Effective time management skills and ability to multitask required.
• Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
• Requires high school degree and computer literacy, including Internet usage
• Experience with Microsoft Office products
• High attention to detail