Account Representative – Dallas – USA

Position Overview and Responsibility

  • Building and maintaining strong and effective relationships with internal and external Customers.
  • Managing shipments throughout the entire sales cycle. Specific duties include utilizing the CRM system to support our sales strategy.
  • Customer-centric approach to establish and foster client relationships with shipping customers
  • Prospect, qualify, and “sell” appointments for handoff to account executives to close funding/servicing deals
  • Assisting your manager or Outside Sales Representative on bids, orders, and projects, as requested.
  • Interacting with customers and agents to rate and quote shipments via Air, FTL, LTL, Hot Shot and Line-haul.
  • Maintain and grow relationships on Team’s behalf with both existing and new Customers and Carriers.
  • Proactively reach out to carriers to source, price, and negotiate.
  • Source and secure capacity for time sensitive freight by leveraging multiple sourcing platforms.
  • Handle and quickly resolve any issues with customers, Team Branch’s and agents.
  • Work with vendor-specific websites to track shipments.
  • Monitoring all dashboards to ensure all shipments are moving as planned and status updated accordingly.
  • Build a strategy which includes a complete sales process from lead to Customer.
  • Follow up on shipments to ensure Customer Team has met Customer expectation.
  • Occasionally present product demonstrations to Customers and assist in onboarding.

Requirements & Qualifications

  • Possess functional knowledge of regulations and compliance procedures associated with all areas of freight forwarding
  • Effective time management skills and ability to multitask required.
  • Have experience in multimodal logistics with functional knowledge of TSA, C-TPAT and Hazmat
  • Requires high school degree and computer literacy, including Internet usage
  • Experience with Microsoft Office products
  • High attention to detail

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