Geodis, USA

Account Representative (Customs Brokerage) – Charlotte – USA

Job Overview

Job Duties

  • Serves as the customer service liaison between the Company and the customer
  • Processes Custom and OGA (other government agency) entries for clearance of goods into the United States.
  • Opens files, enters notes, information and document requests in Cargowise and/or AS400 system
  • Classifies invoice based on HTS (Harmonized Tariff Schedule)
  • Sends information/document requests to company’s employees, suppliers, service providers and/or U.S. Government agencies as needed.
  • Communicates with specified offices, departments, and teams on all issues affecting customs brokerage
  • Files document requests, correspondence and documents in a file folder identified by the applicable shipping/reference number
  • Ensures compliance with regard to U.S. Government regulatory agencies such as FDA, EPA, FCC, Fish & Wildlife, etc.
  • Coordinates shipping details with U.S. Forwarders, Steamship Lines, Airlines, Agents, etc.
  • Convert and verify shipment weight, volume and foreign currency
  • Maintain communication with customers, carriers and vendors
  • Coordinate pick-ups and invoice files
  • Assist customers with questions, complaints, requests, tracking and tracing
  • Handles accounting processes accurately and in a timely manner.
  • Coordination of shipments from airline, ocean piers and CFS (container freight station) to customer/consignee destination.
  • Review documentation or issue documents to meet government regulations and carrier regulations.
  • Must have knowledge of buying/selling rates to ensure profitability
  • Ensure email and telephone calls are promptly and politely answered
  • Other duties as required and assigned


  • High school diploma or GED (General Education Diploma) equivalency
  • Minimum 3 years experience in customs brokerage or an equivalent combination of both education and experience.
  • Knowledge of U.S. Government Agency requirements
  • Knowledge of U.S. Customs and OGA  clearance of freight
  • PC literate with experience with Microsoft Outlook, Work, Access and Excel.
  • Excellent written and oral communication skills that demonstrate a proven ability to develop relationships with a range of internal and external customer.
  • Excellent planning and organizational skills
  • Ability to read and interpret documents
  • Ability to write routine reports and correspondence
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
  • Ability to multi task
  • Mathematical skills essential to ensure accuracy in calculations

More Information

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