Forwarding Jobs Recruitment Division

ACCOUNT MANAGER

Job Overview

  • Salary offer ▵ DOE

The purpose of this role is to manage, retain and grow branch-owned accounts within your office. Understand the customers’ business and use that knowledge to provide solutions within the Company network. Drive, organize and facilitate regular business reviews and built a strong relationship with the customer on multiple levels in their organization. Set up standard operating procedures (SOP’s), Key Performance Indicators (KPI’s) and deliver reports through our system as customer requests.

As Account Manager, you are a natural “farmer” with constant focus on the development of your accounts and potential growth of the existing customers in your customer portfolio. You are a solid team player, facilitating the creation of a positive team spirit with your colleagues in your own branch and other support functions we have available within Global Forwarding.

You will work closely with the sales team, will be involved in the implementation of new customers as they come on board and will protect the operational excellence in your office together with the department supervisors and Branch Manager.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consists of, but are not limited to, the following:

  • Retain and grow a customer portfolio of medium size client segment
  • Gather, analyze, and prepare relevant information for business reviews, QBRs and be an active participant
  • Responsible for implementation of new business opportunities and account set-up compliance through drafting documentation, creating c-codes, liaising with the company’s corporate entities for account creation, and developing CSOPs
  • Develop account relationships with contacts at multiple levels within the organization
  • Identify opportunities to further penetrate accounts by selling the company’s diverse services
  • Provide solution design through face-to-face interaction with accounts
  • Bring pricing options & recommendations to account leadership
  • Identify issues, seeking input from others to determine best course of action & implement solutions
  • Manage customer expectations through the creation and utilization of SOPs, KPIs and other account specific metrics
  • Contribute to the development and management of the annual account plan and budget. Provide updates to internal team in addition to reviewing on a quarterly basis & making adjustment as necessary
  • Sell and negotiate at a core / strategic level
  • Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
  • Establish and maintain relationships with day-to-day / weekly / monthly contacts
  • Conducts regular business reviews, leveraging internal analytics and market intelligence to gain customer insights, and understands positive and negative trends in data, to uncover new opportunities for growth, increase sales, and retain and grow the business by presenting strategic solutions to the customer
  • Consistently ensures execution of business through local Branch procedures
  • Acts as an advocate for customers, internally conveying customer-specific needs across the organization, to ensure proper alignment and prioritization of resources
  • Create / Review internal account metrics on a regular basis (weekly)
  • Uses internal tools and resources, including but not limited to service line and pricing SMEs, to determine customer pricing strategy
  • Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s
  • Site Specific:  Owned NR:  15.000-100.00; Load volume (per annum):  160-325
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements

 

QUALIFICATIONS

Required:

  • Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
  • Excellent communication, presentation skills and the ability to negotiate at all levels
  • Ability to work under pressure
  • Proficient in Microsoft Office Suite of programs
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to build strong customer relationships
  • Ability to work in a team environment, while also delivering independent results
  • Strong ability to persuade, motivate, and influence others
  • Self-driven, results – orientated individual with a positive outlook and clear focus on high quality and business profitability
  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
  • Ability to develop a thorough understanding of  the company service portfolio, business strategies and technology systems
  • Understanding HMRC procedures and regulations

 

Preferred:

  • Working experience in a matrix organization
  • Ability to speak multiple languages
  • Values a diverse and inclusive work environment

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Forwarding Jobs Recruitment Division

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