Account Manager – Houston – USA

Responsibilities

• Retain and grow a customer portfolio of medium size client segment
• Implement new business opportunities and account set-up compliance
• Identify opportunities to further penetrate accounts by selling CHR’s diverse services
• Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
• Contribute to the development and management of the annual account plan and budget
• Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
• Leverage internal analytics and market intelligence to gain customer insights
• Act as an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
• Determine customer pricing strategy using internal tools and resources
• Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s

Qualifications

Required

• High school diploma or GED
• Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
• Excellent communication, presentation skills and the ability to negotiate at all levels
• Proficient in Microsoft Office Suite of programs
• Proven ability to multi-task, prioritize, and manage time effectively
• Strong ability to persuade, motivate, and influence others
• Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
• Proven ability develop a thorough understanding of service portfolios, business strategies and technology systems
• Site Specific:  Understanding HMRC procedures and regulations

Preferred

• Site Specific:  Bachelor’s degree/Degree level education
• Site Specific:  Working experience in a matrix organization
• Site Specific:  Ability to speak multiple languages
• Values a diverse and inclusive work environment