C.H. Robinson

Account Manager – Houston – USA

Job Overview


  • Retain and grow a customer portfolio of medium size client segment
  • Implement new business opportunities and account set-up compliance
  • Identify opportunities to further penetrate accounts by selling CHR’s diverse services
  • Manage customer expectations through the creation and utilization of SOPs, KPIs, and other account specific metrics
  • Contribute to the development and management of the annual account plan and budget
  • Penetrate the account by making contacts and building relationships at multiple levels and in multiple departments within the account
  • Leverage internal analytics and market intelligence to gain customer insights
  • Act as an advocate for customers, conveying customer needs across the organization, to ensure proper alignment and prioritization of resources
  • Determine customer pricing strategy using internal tools and resources
  • Partners with operations and product/supply teams to ensure optimal execution through the use of SOPs, best in class business processes, and mutually agreed upon customer KPI’s


  • High school diploma or GED
  • Minimum 2 years of Global Forwarding experience or Account Management experience in the logistics industry or field. International is preferred
  • Excellent communication, presentation skills and the ability to negotiate at all levels
  • Proficient in Microsoft Office Suite of programs
  • Proven ability to multi-task, prioritize, and manage time effectively
  • Strong ability to persuade, motivate, and influence others
  • Strong orientation towards growth, sales relationship building, negotiation, and financial acumen, developing long-term relationships with customers
  • Proven ability develop a thorough understanding of service portfolios, business strategies and technology systems
  • Site Specific:  Understanding HMRC procedures and regulations
  • Site Specific:  Bachelor’s degree/Degree level education
  • Site Specific:  Working experience in a matrix organization
  • Site Specific:  Ability to speak multiple languages
  • Values a diverse and inclusive work environment

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C.H. Robinson

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