C.H. Robinson

Account Executive, Global Forwarding – Grapevine – USA

Job Overview

Duties & responsibilities

Business Development
  • Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
  • Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
  • Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
  • Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
  • Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
  • Communication plan to provide timely and relevant updates on the market and CHR
Customer Experience
  • Creates and manages to Account SOP
  • Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
  • Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
  • Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
  • Participates in account implementation and transition from sales team
Efficiency & Financial Accountability
  • Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement
  • Accountable to adopt and apply new tools and processes that improve overall workflow
  • Regularly reviews AR dashboard and ensures timely action is taken with customers
  • Other duties or responsibilities as assigned according to the team and/or country specific requirements


  • High School Diploma or GED
  • Ability to travel 50-70%
  • Bachelor’s Degree from an accredited college or university
  • Passion for sales and building customer relationships
  • Attention to detail and strong analytical skills
  • Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
  • Ability to define, develop and document business processes and procedures
  • Driven, enthusiastic, persistent, confident, highly motivated and results focused
  • Values a diverse and inclusive work environment

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C.H. Robinson

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