Account Executive, Global Forwarding – Grapevine – USA

Duties & responsibilities

Business Development

• Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
• Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
• Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
• Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
• Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
• Communication plan to provide timely and relevant updates on the market and CHR

Customer Experience

• Creates and manages to Account SOP
• Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
• Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
• Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
• Participates in account implementation and transition from sales team

Efficiency & Financial Accountability

• Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement
• Accountable to adopt and apply new tools and processes that improve overall workflow
• Regularly reviews AR dashboard and ensures timely action is taken with customers
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Qualifications

Required

• High School Diploma or GED
• Ability to travel 50-70%

Preferred

• Bachelor’s Degree from an accredited college or university
• Passion for sales and building customer relationships
• Attention to detail and strong analytical skills
• Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
• Ability to define, develop and document business processes and procedures
• Driven, enthusiastic, persistent, confident, highly motivated and results focused
• Values a diverse and inclusive work environment