Acts as a liaison between sales, operations and the customer for assigned accounts to ensure the customer’s processes and procedural requirements are implemented and that shipments are handled in accordance with established procedures, ISO operational compliance and specific customer requests. Models and acts in accordance with our guiding principles and core values.
What are you going to do?
Maintain a consistently high level of customer service to both external and internal customers.
Develop a high level of understanding of the organization’s structure, inter-department relationships, regulatory compliance and the company’s policies and procedures.
Coordinate with sales and operations to implement and maintain client standard operating procedures.
Provide day-to-day contact with clients on operational issues.
Coordinate customer service efforts from all offices and departments involved with assigned accounts.
Ensure services are meeting or exceeding customer requirements and are in compliance with ISO procedures.
Ensure that all reports are accurate and distributed on time.
Resolve problems and recommend solutions to prevent similar occurrences.
Perform other duties as assigned.
What are we looking for?
Education & Experience
High School Degree or GED required.
Associate’s Degree preferred.
Minimum two to three years related experience.
Minimum one to three years industry experience preferred.
Languages and Communication Skills
Must be able to read, write, and speak English fluently.
Ability to communicate and interact effectively with people from multi-functional and diverse backgrounds.
Ability to read, analyse, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from management, employees and customers.
Computer Skills
Computer literate
Advanced proficiency in Microsoft Office, internet, web-based and job specific software applications.
Other Skills/Experience
Requires an in-depth knowledge of the company’s products and services.
Makes customers and their needs a primary focus of one’s actions; developing and sustaining productive relationships.
Analyses complex problems and develops alternative solutions.
Explores alternatives and positions to reach outcomes that gain all parties support and acceptance.
Takes action that is consistent with available facts, constraints and probable consequences
Develops and uses collaborative relationships to accomplish work goals; develops individual relationships by listening, sharing ideas and appreciating others’ efforts.
Maintain stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and the organization.
Accurate typing and/or data entry skills.
Ability to add, subtract, multiply and divide using units of U.S. or international currency, weight, volume and distance measurements.
Speak effectively before groups of customers or employees.
Uses appropriate methods and a flexible interpersonal style to help build a cohesive team and facilitate the completion of team goals.
