DHL Global Forwarding (USA)

Ocean Import Agent – Renton, Washington, United States

Job Expired

Job Overview

We have an exciting opportunity for anOCEAN IMPORT AGENTwith excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at ourSeattle, WAlocation.

 

Key Responsibilities:

Confirm all shipment information with origin to initiate shipment
Receive and validate customers order including shipping documents, SLI, EIN, credit application
Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
Verify shipment status, review pre-alert and verify shipment handling instructions to operations
Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
Communicate and resolve problems that arise in the movement of product
Communicate exceptions and shipment status with Customer

 

 

Skills / Requirements:

Minimum 2 years Ocean Imports experience in the freight forwarding or International Supply Chain industry.
Strong Understanding of Ocean Import regulations and documents.
Knowledge of Inco Terms a plus
Ability to work in a fast-paced and deadline-driven office environment
Ability to multi-task, prioritize, and manage time effectively
Exceptional customer service and follow up skills
Strong computer skills (Excel, Word, PowerPoint)
LOGIS or Cargo Wise systems knowledge is a plus
Hazmat certification is a plus

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DHL Global Forwarding (USA)

FORWARDING EXPERTS WITH GLOBAL REACH & LOCAL KNOWLEDGE