We have an exciting opportunity for anOCEAN IMPORT AGENTwith excellent communication and customer service skills. Accuracy and timely movement of freight and information is a key component for this position. This position will be based at ourSeattle, WAlocation.
Confirm all shipment information with origin to initiate shipment
Receive and validate customers order including shipping documents, SLI, EIN, credit application
Review/update; verify fees, customer profile, SOP, and rates per quote or customer SOP/work instructions
Verify shipment status, review pre-alert and verify shipment handling instructions to operations
Serve as a liaison between Document Processing Agent and the Customer regarding shipment details and/or exception
Communicate and resolve problems that arise in the movement of product
Communicate exceptions and shipment status with Customer
Skills / Requirements:
Minimum 2 years Ocean Imports experience in the freight forwarding or International Supply Chain industry.
Strong Understanding of Ocean Import regulations and documents.
Knowledge of Inco Terms a plus
Ability to work in a fast-paced and deadline-driven office environment
Ability to multi-task, prioritize, and manage time effectively
Exceptional customer service and follow up skills
Strong computer skills (Excel, Word, PowerPoint)
LOGIS or Cargo Wise systems knowledge is a plus
Hazmat certification is a plus