The purpose of the role is to provide a customer focused administration service on selected accounts. Working directly with the client’s customer service team to achieve delivery targets on orders as per customer requirements.
You must be a committed player within the site administration team supporting colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices. It is essential that you have at least 1 years’ experience of working in a Customer Service role and an understanding of warehouse and logistic operations
Day to day responsibility for the running of the contract in a customer service capacity.
Meet the customer’s operational requirements.
Ensure deliveries are delivered on time in full.
First line support for customer and DSV to ensure that all issues are proactively handled.
Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
Responsible for the completion/population of location KPI’s as well as being responsible for Customer invoicing processes.
SKILLS AND COMPETENCIES
Good communication skills
Good organization skills and effective time management
Manage time effectively
Attention to detail
IT Literate in Microsoft Office
Understanding of CargoWrite