Full Job Description
We have an exciting opportunity for a CUSTOMER RELATIONS SPECIALIST to engage on multiple levels of customer interaction, as well as work in a team of employees that serve as a single point of contact to top tier, strategic DGF customer. This position will be based at our Philadelphia Station located in Sharon Hill, PA.
- Support account / business relationship at all day-to-day operational levels with key customer
- Participate in scheduled weekly customer meetings to discuss performance.
- Provide DGF stations support with visibility to better manage the flow of goods, materials and data between multiple origins and destinations to drive operational efficiencies through tactical execution aligned with product best practice
- Drive tactical / operational performance against agreed customer SOW
- Work with stations to provide root cause analysis and corrective action for operational irregularities
- Work closely with OEC management team to ensure harmonized product roll-out and end-to-end solution delivery (origin & destination)
- Work closely with OEC management team to ensure proper supply/demand planning for seasonal business peaks
- BS/BA preferred
- 3-7 years’ experience in freight forwarding including expert knowledge of air and ocean operations
- Knowledge on US import and export regulations
- Strong verbal and written communication
- Highly organized, results driven and detail oriented
- Intermediate user of Microsoft Office Applications (Excel, Word, Outlook, etc.)
Why join DHL Global Forwarding?
The largest global network with more than ~30,000 passionate employees
The most efficient processes and fastest response times
The best solutions and best customer service
Our Purpose: We connect people, improving their lives.
Our Values: Respect & Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF)
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.