Kuehne+Nagel, USA

Sea Logistics Export Operational Care Specialist – Birmingham – UK

Job Expired

Job Overview

We currently have a fantastic opportunity to join our Sea Logistics team as an Export Operational Care Specialist at our Birmingham Branch.

Your Role

The Sea Logistics Export Operational Care Specialist will be part of a team within the Operational Care Centre (OCC) responsible for coordinating transport activities by: executing the necessary bookings with the carriers or gateway team, executing the requisite data entry associated with transport document generation, generating the required documentation, and liaising with our Customer Care Specialists to ensure specific requirements are met (Transit Times, Carrier selection, Routings etc.). The Operational Care Specialist is responsible for managing the coordination of customer shipments and the accurate and timely update of information into the operational system or to the Customer Care Specialist.


Your Responsibilities

  • Coordinate and align customer deliverables with customer care teams, partners and suppliers to manage the transportation of customer’s cargo
  • Review and ensure alignment of shipping instructions including to clarify any deviations/conflicts in contradiction to country regulations, export compliance and rate and routing information.
  • Immediately report problems, operational disputes or discrepancies to your team leader
  • Monitor operational performance of carriers and other vendors and escalate / create awareness if performance and commitments are not being delivered
  • Initiate and resolve any rate or performance discrepancies
  • Act as a main contact for the services in scope
  • Support the training and on-boarding of new colleagues within KN standards
  • Support new customer implementations with systems setup, WI creation (if necessary)


Your Skills and Experiences

  • Experience in either freight forwarding or transport planning with key focus on Sea Logistics
  • Experience in Export Operations is advantageous
  • Ability to understand and execute new processes
  • Excellent knowledge of MS office features, especially exceL
  • Understand & respect the company confidentiality and compliance regulations (Code of Conduct)
  • Strong affinity with required customer quality standards
  • Understanding of Incoterms, shipment types and methods
  • Ability to work on own initiative and as part of a team
  • Very good time management skills with the ability to set priorities, fulfil critical tasks in time and keep to deadlines


Good Reasons to Join

If you would like to become a valued member of our team then we will also make sure that you’re rewarded for your commitment and expertise. We are offering a competitive salary and 23 days holiday plus bank holidays. You will also have the opportunity to join the contributory Kuehne + Nagel pension plan and benefit from our Route 2 Rewards scheme which offers discounts and savings on a wide range of high street or internet goods and services.

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Kuehne+Nagel, USA