Fully meet customers’ expectations for safe and efficient transport of their products from the UK to various worldwide destinations in accordance with company policy and procedures as well as statutory requirements.
Take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level.
Delivering an excellent standard of customer service is extremely important to this role.
Use of Company In-House systems to complete Export documentation and operational processes.
Organise operational workflow to meet customer timeframes.
Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
Ensure legislative compliance in all areas.
Maintain Customer profiles/SOP’s
Resolve customer issues and escalate where support is needed.
Liaise with sub-contractors to arrange carriage of goods to various worldwide destinations.
Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.
Complete all administration functions in accordance with company policy and procedures.
Skills & Competencies
Good communication skills
Good organization skills and effective time management
Manage time effectively
Attention to detail
IT Literate in Microsoft Office
Applicant would ideally have 2-3 years industry experience with previous involvement in Worldwide ocean freight exports
DSV – Global Transport and Logistics
DSV is one of the very best performing companies in the transport and logistics industry. 55,000 employees in more than 80 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.